FAQ

Basic CViConnect PRO iPad application Navigation

  1. Which iPad application do I use?

    We suggest families utilize the CViConnect App and professionals use the CViConnect PRO app.

  2. I have signed in to the application and my screen is blank.

    It is possible you have signed into the wrong app. A student or family needs to use their login credentials for the CViConnect app. Team members need to use the CViConnect PRO app. If you are unsure what kind or login credentials you have, please ask your account manager (or the person who gave you your user credentials).

  3. When do I use the app vs when do I use the web-based dashboard?

    The CViConnect PRO iPad application is primarily used for running and creating Activities. The CViConnect PRO web-based dashboard is used for teams to update student profiles, enter baseline data, assign Activities, and review all data. The CViConnect app (primarily used at home) is used for families to run Activities, communicate with the IEP team, and access resources.

  4. How do I know ifthe iPad is capturing my learner’s looks?

    First, you can use the preview eye detection option prior to running an Activity session to ensure the iPad is aligned with your learner’s face.

  5. Where should I place the iPad?

    The iPad should always be placed in the learner’s preferred field of vision. If you do not have this information yet, you can determine the learner’s preferred field of vision by running the same Activity in various fields (one session per field) and comparing the data.

  6. How far away should I putthe iPad?

    First, the iPad should be set at the learner’s preferred visual distance. Secondly, you can use the preview eye detection option prior to running an Activity session to ensure the iPad is only seeing your learner’s face and not any other peers in the room. Lastly, if you do not know your learner’s visual distance, you can use the data collected from various distances to find where your learner does best.